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FAQs

An item I want is out of stock, when will it be back?

You can either contact us and ask, or keep an eye on our Instagram where we post regular updates. However, lots of our items are limited edition or one-off pieces.

Jewellery Care

We stock sterling silver 925 and silver plated metal alloy jewellery. It is important to care for them in different ways in order to prolong their life.

Sterling silver should be polished gently to maintain it's shine. Silver with gemstones should be cleaned carefully with a soft damp cloth. 

Silver plated jewellery can also be polished gently, however it is best to keep it as clean and dry as possible as silver plating can be worn away and the jewellery will tarnish. We recommend giving our metal alloy pieces a coat of clear nail varnish (especially rings) as this will significantly prolong their life, especially if you plan on wearing them a lot. You can buy specialist solutions to coat them in, but clear nail polish does the same job and is much cheaper! All our metal alloy pieces are lead and nickel free unless otherwise stated. 

All jewellery should be kept away from perfumes and lotions, as this can damage them. All jewellery should ideally be stored in a jewellery box or container to avoid oxidisation. 

Do you make your own products?

We do make some of our own silver rings, as well as stocking products that are handmade elsewhere. 

Do you do custom orders?

We are currently too busy to take on specific custom designs. However, we are always more than happy to customise chain lengths and make similar small adjustments. We can also offer a stamping service on some metal items, please contact us for more details! 

Can I stock my brand/items at Norbu?

We are always looking for new items to stock, we especially love anything handmade so get in touch and show us your creations! 

Do you collaborate with bloggers/need promoters?

We do occasionally collaborate with a select few bloggers, please feel free to contact us if you want to collaborate. 

What postage options do you offer/how long will my order take to arrive?

Please see our delivery page for more information on shipping and delivery times.

Do you accept returns?

Yes, please see our returns policy for more information.

Do you have a physical store?

We stock some items in Balance, 156 Devonshire Street, Sheffield, S3 7SG.  Please visit www.lifeisbalance.co.uk for opening times and information. 

Do you have any jobs available?

We do not have any vacancies at the moment, we will advertise any positions on our social media accounts.